FAQ

Frequently Asked Questions (FAQ)

1. What type of jewellery do you offer?

We specialize in handcrafted Beaded Jewellery and Kundan Jewellery, carefully designed to add elegance and uniqueness to your style.

2. Are your products handmade?

Yes. Every piece at Elite Craft Jewels by BB Creation is handcrafted with attention to detail, making each design special and unique.

3. How long does it take to process an order?

Since our jewellery is handmade, orders typically require 10–15 business days nd depends on product for processing before dispatch.

4. How long does shipping take?

Once dispatched, orders are usually delivered within 5–10 business days across India, depending on your location.

5. Do you offer Cash on Delivery (COD)?

COD is not available.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via Email, WhatsApp, or SMS.

7. Do you accept returns?

We do not accept returns for change of mind or personal preference. Returns are only considered for damaged, defective, or incorrect products received.

8. What is your exchange policy?

Eligible products may be exchanged within 24 hrs of delivery, subject to approval and compliance with our Return & Exchange Policy.

9. Is an unboxing video required for claims?

Yes. A clear 360-degree unboxing video is mandatory for any damage, defect, missing item, return, or exchange claim.

10. Can I customize a jewellery design?

Customization availability depends on the design and materials required. Please contact us before placing your order to discuss customization options.

11. Will the jewellery look exactly like the photos?

We strive to represent our products as accurately as possible. However, slight variations may occur due to the handmade nature of our jewellery and screen display differences.

12. How should I care for my jewellery?

To maintain the beauty of your jewellery:

- Store it in a dry place.

- Keep away from water, perfumes, and chemicals.

- Store separately to avoid scratches or tangling.

- Clean gently with a soft cloth after use.

13. Do you ship across India?

Yes, we offer Pan India shipping.

14. Is my payment secure?

Absolutely. All payments are processed through secure and trusted payment gateways to ensure your information remains protected.

15. How can I contact you?

You can reach us through our Contact Us page, WhatsApp, Email, or social media channels. We are always happy to assist you.

Thank you for choosing Elite Craft Jewels by BB Creation.